Privacy Statement | verticaldevelopment

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Privacy Statement

VERTICAL’S PRIVACY POLICY​ This statement sets out the policy of the Vertical Property Group Pty Ltd (‘Vertical’) for the collection, storage, maintenance, access and use of personal information, as contemplated in the Federal Privacy Act 1988. The policy applies to all divisions and organisations in the Vertical Group. General information about privacy and the operation of the Privacy Act 1988 can be found at the Australian Federal Privacy Commissioner’s website at Compliance with the Privacy Act Vertical is committed to complying with the Privacy Act 1988 and the National Privacy Principles introduced on 21 December 2001 by the Privacy Amendment (Private Sector) Act 2000. The National Privacy Principles are a regulative guide on the management of personal information in the private sector. The Principles have been formulated to protect information confidentiality and the privacy of individuals. To enable Vertical to deliver the best possible service to its clients, customers and security holders, hereinafter referred to as “customers”, it is necessary for Vertical to collect personal information (i.e. information or an opinion that can identify a person) about existing and potential customers. The type of personal information that is collected will be determined by the nature of the relationship between Vertical and its potential or actual customers. Collection of Personal Information At the time personal information is collected, Vertical will take reasonable steps to inform its customers about the purpose for which the information is collected, customer rights to access the information and other matters contemplated in the National Privacy Principles. Should Vertical seek to disclose information to another organisation, reasonable steps will be taken to ensure the customer is aware of the organisation or the type of organisation to receive the information. Generally, Vertical will only collect personal information from its customers unless it is not reasonable or practical or the customer consents to the information being collected from a third party. Vertical will not actively seek to collect sensitive information (e.g. customer health information, ethnic origin, religious preference). If Vertical does need to seek sensitive information, it will do in accordance with the National Privacy Principles. What type of Personal Information does Vertical Collect? Generally, Vertical will collect the following information: Individual and Company data including, entity name, postal and email address, contact numbers; Profile related data such as home ownership, income bracket, age group, marital status, lifestyle interests.; In relation to financial products issued by Vertical, bank account details and tax file number details, and Information in relation to other people who come into contact with Vertical. This is not an exhaustive list as Vertical may be required to collect further information in fulfilment of its service to customers. Vertical may collect personal information by way of electronic and hard copy enquiry forms and questionnaires, exhibition attendance, inbound and outbound telemarketing campaigns. Use and Disclosure of Personal Information Vertical is committed not to use or disclose personal information that it has collected, other than in the manner contemplated within the National Privacy Principles. In particular, Vertical’s policy is not to use or disclose personal information other than for the purpose for which it was collected or any reasonable secondary purpose. It is Vertical’s policy to obtain its customers’ consent before it uses information for a purpose or in a manner different to the purpose for which it was originally collected. Depending on the circumstances, Vertical may be under a legal obligation to disclose personal information to third parties, such as a law enforcement agency. Vertical will endeavour to disclose this information in accordance with the National Privacy Principles. In relation to financial products issued by Vertical, Vertical may disclose information obtained in the application form attached to the prospectus or product disclosure statement of the financial product to the advisor, financial services licensee or dealer listed on the application form. Vertical’s Marketing Activities It is important for Vertical to maintain contact with its customers and potential customers. That contact may involve the sending of advertising material through the post or by email to existing and potential customers. In these circumstances, it is Vertical’s policy to comply with the stated purpose for which personal information was collected. Vertical’s existing and potential customers will always have the opportunity to decline to receive further marketing material. If Vertical receives such a request Vertical will update its records appropriately, within a reasonable time. Distribution of Information Vertical employs a number of contractors and subcontractors in the course of its business activities. It is sometimes necessary for Vertical to give its contractors and subcontractors access to personal information held about its customers in order to complete the service. In these circumstances, it is Vertical’s policy to require the contractors or subcontractors who receive from Vertical personal information about customers to comply with Vertical’s privacy policy, which includes compliance with the National Privacy Principles. Organisations or individuals outside Vertical are required to respect customers’ rights to privacy and also to use the information in accordance with Vertical’s purposes and directions. It is Vertical’s policy not to sell personal information about existing or potential customers to any organisation. Security of Personal Information Vertical will take reasonable steps to protect personal information that it collects from misuse, loss, unauthorised access, modification or disclosure. Secure Servers are used to store customer information which is protected in secure environments by passwords and security access IDs. Vertical employees are required to maintain the confidentiality of any personal information collected. Vertical will take reasonable steps to destroy or permanently re-identify personal information if it is no longer needed for any purpose for which the information may be used or disclosed. Access to and Changing Personal Information Vertical will, if requested to do so, give existing and potential customers copies of the personal information that Vertical holds about them. Before such information is released, Vertical will require reasonable proof of identity from the enquiring person. Any requests for copies of personal information should be directed to Vertical’s Privacy Officer. If access to information is to be denied (e.g. if required by law), Vertical will do so in accordance with the National Privacy Principles and also provide reasons for the denial. If any existing or potential customer wishes to update or correct personal information held by Vertical about them, Vertical will do so on receipt of a written request addressed to Vertical’s Privacy Officer. This is in keeping with Vertical policy to maintain accurate records. Vertical’s Web Site When Vertical’s web site is visited, the web site may send “cookies” to the visitors’ computer. Cookies are used in transactions over the internet for various reasons including the maintenance of security. Cookies can also be used to monitor the areas of a website that are visited. Visitors to Vertical’s web site who do not wish to receive cookies should select the appropriate settings in their web browser. What are Your Rights? Wherever it is lawful and practicable, customers have the option of not disclosing personal information which may be requested or identifying themselves when entering transactions with Vertical. However, without that information, Vertical may not be able to fulfil customer requests or provide an appropriate level of service. Customers also have the right to obtain a copy of any personal information held by Vertical. There are exceptions to this right in prescribed circumstances. Amendments to Vertical’s Privacy Policy This policy may be updated and amended from time to time, at Vertical’s discretion. The current version of Vertical’s Privacy Policy will be accessible at its web site, which can be found at Contacting Vertical’s Privacy Officer All communications relating to privacy should be addressed to Vertical’s Privacy Officer: Vertical Privacy Officer PO Box Q758 SYDNEY NSW 1230 Facsimile: 02 9279 0222 Telephone: 02 9279 0111 Email: Customers are encouraged to contact Vertical should any concerns in relation to their privacy arise. If Vertical does not resolve a complaint to their satisfaction, customers also have the right to contact the Office of the Federal Privacy Commissioner: Privacy Commissioner GPO BOX 5218 Sydney NSW 2001 Privacy Hotline: 1300 363 992

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